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Education Showcase
Home >> Troubleshooting LiteGait WalkAble / Jr MX

Troubleshooting LiteGait WalkAble / Jr MX

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Symptom:  Actuator Does Not Raise or Lower
Possible Cause: Resolution:
Low Battery Charge / Battery need to be Replaced. Charge the battery following the appropriate charging instructions until full charge. If charging does not resolve issue contact Technical Support for re-placement battery information.
Pos​sible Cause: Resolution:
Loose Cable Connection Disconnect cables from Control Box. Firmly reconnect cables ensuring a se-cured connection
Possible Cause: Resolution:
Other Power System Issue Contact Technical Support for further troubleshooting.

Symptom:  Battery Does Not Charge
Possible Cause: Resolution:
Device is Not Connected to Power Outlet Connect charge cable to appropriate 110V outlet. (220V for International Customers when applicable).
Pos​sible Cause: Resolution:
Charging Cord is Not Connected Properly If the green LED indicates the charger is connected to a power outlet. Once the charger is connected the green LED turns red. Once the battery is fully charged, the LED turns back to green.
Possible Cause: Resolution:
Power Outlet is Faulty Check Outlet with another electrical device to ensure proper function of outlet.​
Pos​sible Cause: Resolution:
Battery not been charged for an extended period. If battery is not charged for an extended period the voltage may be too low to charge. Contact Technical Support for replacement battery information.
Pos​sible Cause: Resolution:
Battery has been in service for 30 months or more. Contact Technical Support for replacement battery information
Pos​sible Cause: Resolution:
Other Power System Issue Contact Technical Support for further troubleshooting instruction.

Symptom:  Actuator Does Not Raise or Lower
Possible Cause: Resolution:
Low Battery Charge Charge the battery following the appropriate charging instructions until full charge.
Pos​sible Cause: Resolution:
Battery Needs to Be Replaced Contract Technical Support for replacement battery information.
Possible Cause: Resolution:
Battery has been in service for 30 months or more. Contract Technical Support for replacement battery information.

Symptom:  Device Does Not Roll Easily​
Possible Cause: Resolution:
One or both of the Total Locking Casters are Locked.Device is Not Connected to Power Outlet The Total Locking Casters are labeled with a red BRAKE sticker. Unlock the Total Locking Casters.
Pos​sible Cause: Resolution:
One or both Directional Locking Caster are misaligned The Directional Locking Casters are labeled with a green STEER sticker and engage when the caster is aligned with the leg of the base. If the LiteGait® does not move forward and backward when the directional locking casters are locked they are not aligned properly. Contact Technical Support for further repair instruction.
Possible Cause: Resolution:
One or more of the casters are loose and are no longer secured to the frame or are damaged Contract Technical Support for repair information and.

Symptom:  Device Does Not Stay Stationary when Locked
Possible Cause: Resolution:
One or more of the casters is not locked. Make sure all four casters are locked to make the device stationary.
Pos​sible Cause: Resolution:
One or more of the casters requires replacement. Contact Technical Support for replacement information

Symptom:  Device Beeps when Raising or Lowering
Possible Cause: Resolution:
Battery is low and needs to be charged Audible beep indicates a low voltage during use. Charge battery following recommended charging procedure.
Pos​sible Cause: Resolution:
Battery no longer is able to hold a charge Contact Technical Support for replacement information